Thank you for checking out our product, and for making a purchase. We are committed to your shopping experience being simple and successful at www.coldq.com

Please take the time to review our Shipping & Returns Policy. When you use, order, or buy from www.coldq.com, you acknowledge that you have read, understand and agree to the Shipping & Returns Policy terms and conditions mentioned herein.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere worldwide using the most cost effective delivery method. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days.

We do not:

• Insure shipments.
• Require signature of delivery conformation for any shipments.
• Apply handling charges to your order.
• APO/FAO boxes.

Shipping Charges

When applicable, our shipping charges are in Canadian or U.S. dollars, and are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

We ship from Toronto, Ontario and most orders will arrive via Canada Post in 3-7 business days. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

Pricing Policy

All prices are in Canadian or U.S. dollars depending where customer’s order is placed and are subject to any applicable taxes according to provincial and local laws. Availability, prices and delivery rates are subject to change.

PAYMENT OPTIONS 

Payment Methods Accepted

For online purchases we accept Visa, MasterCard, Discover, and American Express.  All online orders are processed through PayPal where we are an authorized merchant. All prices and figures are listed in Canadian or U.S. dollars.

You represent and warrant that if You are purchasing something from www.coldq.com that: (i) any credit information You supply is true and complete; (ii) charges incurred by You will be honored by Your credit card company; and (iii) You will pay the charges incurred by You at the posted prices, including any applicable taxes, shipping, or related charges to Your purchase.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us, namely PayPal, available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the PayPal, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with “https://” instead of “http://”.

Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of use and privacy policy you understand that we do not guarantee that your use of PayPal and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Sites. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Sites will be used in the manner described in our Terms of Use. Please do not use the Sites if you do not agree to the terms and conditions described in this Information Security section.

If you have any questions about security of the Sites, please email us at hello@coldq.com

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

Orders Damaged in Shipping

We take all necessary precautions to package our products properly. However, accidents sometimes happen in the course of shipping. If your product(s) are damaged or broken, please contact us immediately via phone at 905.695.0270.

Items That Are Not Returnable

Unfortunately, we cannot accept returns of certain items, including:

– Product missing the serial number or UPC.

– Product from sellers other than www.coldq.com

– Product that is not in its original condition, is damaged, or is missing parts.

– Product returned after 15 days from the shipping date

– Return orders where any item in the original order has not been returned with the order.

– Large or custom orders.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. Cancel your order by calling Cold-Q 905.685.0270.

If you have any question regarding your order, please call 905.695.0270.